Operational redundancy and inefficiency can be a major challenge for operations managers. When teams duplicate work, work against each other unintentionally, or work with the wrong priorities, it can be difficult to achieve effective operations. The role of chief operating officers (COOs) is to help universities and other organizations transform their operations and pursue their strategic objectives. Zac Ashkanasy, director and global director of higher education at the management consulting firm Nous Group, recently spoke at THE Campus Live ANZ and shared the findings of a survey of university operations managers.
He highlighted the importance of aligning operations with strategic goals in order to avoid redundancies and inefficiencies. The break-up between Larry Ellison, founder and CEO of Oracle, and its chief operating officer, Ray Lane, in 2000 was a highly publicized event that demonstrated the importance of effective operations management. It is essential for COOs to have a clear understanding of their role and responsibilities in order to ensure that operations are running smoothly.
COOs
must be able to identify areas where operational redundancies exist and develop strategies to eliminate them.They must also be able to identify areas where operations are inefficient and develop strategies to improve them. Additionally, COOs must be able to communicate effectively with all stakeholders in order to ensure that everyone is on the same page when it comes to operational goals. In order to be successful, COOs must have a deep understanding of the organization's strategic objectives and how they relate to operational goals. They must also have a strong understanding of the organization's culture and how it affects operations.
Additionally, COOs must be able to develop relationships with all stakeholders in order to ensure that everyone is working together towards the same goals. The role of COOs is critical for any organization that wants to achieve its strategic objectives. COOs must be able to identify areas where operational redundancies exist and develop strategies to eliminate them. Additionally, COOs must be able to communicate effectively with all stakeholders in order to ensure that everyone is on the same page when it comes to operational goals.
